Faq — Common Questions

Getting started with Spinarium

Ready to spin? Create your Spinarium account in a few easy steps:

Tap Sign Up, provide a valid email, create a strong password, and choose your preferred currency.
Verify your age (18+) and complete identity checks when prompted.
You'll receive a confirmation email; click the link to activate your account.

Need help? Our support team is available 24/7. You can also reset your password anytime if you forget it:

Go to the login page and click Forgot Password; follow the instructions to reset.
If you have trouble, contact support and we’ll assist right away.

Security and access:

Enable 2FA in your account settings for extra protection.
Spinarium works beautifully on desktop and mobile—no app download needed; just sign in in your browser on iOS or Android.

Deposits

Head to the Cashier, pick a payment method (credit/debit cards, e-wallets, or bank transfer), enter your amount and confirm.
Minimum deposit: €10 / US$10. Most methods are processed instantly. Bank transfers may take a little longer.
If a deposit is rejected, check that your billing details match and that your bank allows online gambling transactions. If issues persist, contact support.

Withdrawals

When you’re ready to cash out, open the Cashier and select Withdraw; enter amount and choose a payout method.
Minimum withdrawal: €20; processing times vary by method (e-wallet usually 0–24 hours; cards/bank 2–5 business days).
Funds are often credited back to the original deposit first; some methods may require additional verification (KYC) before processing.
Some providers may charge small fees—always check the specific method’s terms.

General tips

After you register, you may need to provide documents for identity verification (e.g., government-issued ID and a utility bill).
You can set and adjust spending limits in account settings to stay in control.
Always use the payment details on file and ensure your billing address matches the information you provided to your bank or wallet to avoid delays.

Game selection

Explore a broad library: slots, classic table games like blackjack and roulette, video poker, and immersive live dealer titles.
Demo play is available: try games for free with virtual credits to learn rules before you bet real money (wins are not cashable in Demo mode).

Bonuses and how to claim them

Claim a welcome bonus during your first deposit if offered; simply click the option to accept the bonus when prompted.
Bonus terms apply: check wagering requirements, minimum bet limits, and expiration times in the Bonus Rules section.
Bonuses must be wagered a set number of times before withdrawal; plan your bets accordingly.

Loyalty and rewards

Spinarium Rewards keeps track of points earned from wagering; points can unlock cashback, promotions, and VIP benefits.
As you climb the tiers, you’ll unlock higher cashback rates, personalized support, and exclusive events.

Fair play and mobile access

All games use certified RNGs and are regularly tested for fairness; play on any device—your phone, tablet, or computer.
For on-the-go play, ensure you have a stable internet connection and a supported browser.

Safety first

Spinarium uses encryption, firewalls, and strict access controls to protect your data and funds.
Two-factor authentication adds an extra layer of security for logins and withdrawals.

Responsible gaming and limits

You can set deposit, wager, and loss limits, or request a temporary self-exclusion if you need a break.
We provide resources and encourage you to play within your means.

Legal and compliance

Spinarium operates under a licensed framework and adheres to local laws; check your area’s regulations before you play.
Verification (KYC) is part of responsible operation to keep the platform safe for everyone.

Support and accessibility